The Research of Consumers of Municipal Services’ Satisfaction with the Work of the City Management Institution on the Example of the Rostov Region and the Republic of Adygeya
Research Article
How to Cite
Ponamaryov A.B. The Research of Consumers of Municipal Services’ Satisfaction with the Work of the City Management Institution on the Example of the Rostov Region and the Republic of Adygeya. Humanities of the South of Russia. 2021. Vol. 10. No. 1. P. 83-91. DOI: https://doi.org/10.18522/2227-8656.2021.1.7 (in Russ.).
Abstract
This article attempts to assess the degree of consumers’ satisfaction of municipal services with the work of city managers of modern Russian cities. The paper presents the results of a survey of residents of municipalities in Rostov region and the Republic of Adygeya. The author argues that if the main beneficiaries of municipal government activities are urban residents, it is they who can properly assess the performance of the city management institute. The author introduces the concept of “public solvencyˮ, one of the indicators of which is satisfaction of consumers of municipal services. The survey results showed that the population does not see an increase in the quality of life after the appearance of the institution of city management, and that the development of this institution is hindered by many institutional restrictions.
Keywords:
city management, municipal government, municipal services, social institutions, management, municipal authority
References
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Kovalev, V., Dyatlov, A., Nechushkin, A. (2019). Political preconditions for the institutionalization of city management into the system of Russian municipal government. SHS Web of Conferences, 70.
Lukashonok, I.V. (2012). Neo-institutionalism and theory of social changes. Vestnik Severnogo (Arkticheskogo) federal'nogo universiteta. Gumanitarnyye i sotsial'nyye nauki, 4. (in Russian).
Merkulov, P.A., Karadzhova, M.N. (2015). Personnel support of municipal authorities in the context of the problem of reforming local self-government. Srednerusskiy vestnik obshchestvennykh nauk, 2. (in Russian).
North, D.K. (1997). Institutes, Institutional Changes and Functioning of Economy. M.: Nachala. (in Russian).
North, D.K. (1997). Institutional Changes: Framework for Analysis. Voprosy ekonomiki, 3. (in Russian).
Samoilova, A.S. (2010). Institutional conditions of realization of the model of city management in city management. Vestnik Tomskogo gosudarstvennogo universiteta. Filosofiya. Sotsiologiya. Politologiya, 1 (9). (in Russian).
Kovalev, V., Dyatlov, A., Nechushkin, A. (2019). Political preconditions for the institutionalization of city management into the system of Russian municipal government. SHS Web of Conferences, 70.
Article
Received: 09.10.2020
Accepted: 05.03.2021
Citation Formats
Other cite formats:
APA
Ponamaryov, A. B. (2021). The Research of Consumers of Municipal Services’ Satisfaction with the Work of the City Management Institution on the Example of the Rostov Region and the Republic of Adygeya. Humanities of the South of Russia, 10(1), 83-91. https://doi.org/10.18522/2227-8656.2021.1.7
Section
SOCIAL STRUCTURE AND SOCIAL INSTITUTIONS IN MODERN SOCIETY
